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Privacy Policy

Last updated: 29 October 2026

At melitegroup.com, operated by Murugan Trading & Logistics (referred to as "we", "us", "our", or "Melite"), we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, use our services, or make a purchase from us, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We collect only the information needed to run your account, process your orders and support you. This includes:

  • Account & Contact Information: Your name, mobile number, email address, and delivery address. If you sign in with Google, we receive your name and email address from Google.
  • Order Information: The products you buy, order value, coupons used, and delivery details.
  • Payment Information: Payments are processed by our payment partner, Razorpay. We receive a payment confirmation and transaction reference, but we do not collect or store your full card number, CVV, UPI PIN or net banking password.
  • Messages You Send Us: Details you share through our contact form, email, phone or WhatsApp, such as business enquiries or support requests.
  • Reviews: Ratings and reviews you choose to post, which are shown publicly with your name.
  • Technical Data: Basic information such as IP address, browser type and device, used to keep the website secure and working properly.

2. How We Use Your Information

We use your personal data to:

  • Verify your sign-in with a one-time password (OTP) sent to your mobile number.
  • Process and fulfil your orders, including payment, dispatch, delivery, cancellations and refunds.
  • Send you order confirmations, shipping updates and replies to your support requests.
  • Send you newsletters and offers, only if you have subscribed; you can unsubscribe at any time.
  • Prevent fraud and misuse, and keep our website secure.
  • Comply with applicable legal, tax and regulatory obligations.

3. Cookies

We use essential cookies to keep you signed in, remember the items in your cart, and protect forms on our website. You can manage or disable cookies through your browser settings, though doing so may stop features such as sign-in and the cart from working.

4. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. To operate our store, we share only the necessary information with the following service providers:

  • Payment Partner (Razorpay): To securely process payments and refunds.
  • SMS Provider (MSG91): To send the one-time passwords (OTPs) used for sign-in.
  • Google: If you choose to sign in with your Google account.
  • Courier & Logistics Partners: To dispatch, track and deliver your orders to your address.
  • Email Service Provider: To send order and account emails.

We may also disclose information where required by law or by a government authority.

5. Data Security

We use reasonable security practices, including encrypted (SSL) connections, to protect your personal data. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including order fulfilment, tax and accounting requirements, and resolving customer service or legal matters.

7. Your Rights

You may request access to the personal data we hold about you, ask us to correct inaccurate or incomplete information, or ask us to delete your personal data (subject to legal retention requirements). You may also withdraw your consent to marketing messages at any time. To exercise these rights, contact our Grievance Officer below.

8. Children's Privacy

Our website and products are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer for privacy concerns, data requests, or complaints are provided below. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

  • Designation: Grievance Officer - Compliance Dept
  • Company Name: Murugan Trading & Logistics
  • Corporate Address: Spencer Plaza, Mount Road, Anna Salai, Chennai - 600002
  • Email Address: compliance@melitegroup.com
  • Contact Phone: +91 63663 90251