Privacy Policy

At melitegroup.com, operated by Murugan Trading & Logistics (referred to as "we", "us", "our", or "Melite"), we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, use our services, or make a purchase from us.

1. Information We Collect

We collect only the necessary information required to process your orders and provide you with a seamless shopping experience. This includes:

• Contact Information: Your name, email address, phone number, and delivery/billing address.
• Payment Information: Necessary payment card details, UPI info, or bank transfer details processed securely through our payment gateway partners. We do not store full credit/debit card numbers on our servers.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our site.

2. Purpose of Collection & Usage

We use your personal data to:

• Process and fulfill your orders, including dispatch, delivery, and handling Cash on Delivery (COD) refunds.
• Communicate with you regarding order statuses, tracking updates, and customer support inquiries.
• Monitor and analyze website traffic and performance to improve our products and services.
• Comply with applicable legal and regulatory obligations.

3. Cookies & Analytics

We use cookies to facilitate fundamental website functionalities, such as maintaining items in your shopping cart and remembering your preferences. We also use Google Analytics to analyze traffic, user behavior, and site performance. You can manage or disable cookies through your browser settings, though doing so may affect certain interactive features of the store.

4. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. However, to operate our store and deliver products, we disclose relevant information to the following non-marketing service providers:

• Payment Gateways: To securely process transactions and verify payments.
• Logistics & Courier Partners: To dispatch, track, and deliver your physical orders to your shipping address.
• Communication Integrations: Partners such as WhatsApp Business integrations to send transactional order confirmations and shipping updates.
• Analytics Providers: Google Analytics to understand traffic patterns and optimize user experience.

5. Data Retention

We retain your personal data only for as long as is necessary to satisfy the purposes for which it was collected—including order fulfillment, tax and accounting regulations, or resolving any customer service or legal disputes.

6. User Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate or incomplete information, or request the deletion of your personal data (subject to legal or contractual retention requirements). To exercise these rights, please contact our support team.

7. Children's Privacy

Our website and products are not directed to, or intended for use by, children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

8. Grievance Officer (Compliance under India IT Rules, 2021)

In accordance with the Information Technology Act, 2000 and the Rules made thereunder (specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011), the contact details of the Grievance Officer for resolving any privacy concerns, data queries, or complaints are provided below:

• Designation: Grievance Officer - Compliance Dept
• Company Name: Murugan Trading & Logistics
• Corporate Address: Spencer Plaza, Mount Road, Anna Salai, Chennai - 600002
• Email Address: compliance@melitegroup.com
• Contact Phone: +91 63663 90251