Shipping Policy
Last updated: 29 October 2026
This policy explains how orders placed on melitegroup.com, operated by Murugan Trading & Logistics ("we", "us", "our", or "Melite"), are shipped and delivered. It forms part of our Terms & Conditions.
1. Where We Ship
We ship to serviceable pin codes across India through our courier partners. If your pin code is not serviceable, we will contact you and refund the full amount paid.
2. Shipping Charges
- Orders of ₹999 and above: free shipping.
- Orders below ₹999: flat ₹79 shipping fee.
The shipping charge, if any, is shown at checkout before you pay.
3. Payment
All orders are prepaid (UPI, cards, net banking). Cash on Delivery is not available. Your order is processed once payment is confirmed.
4. Dispatch & Delivery Times
Orders are usually dispatched within 24–48 hours of payment confirmation. Delivery typically takes 3–5 business days after dispatch, depending on your location. These are estimates; delays can occur due to weather, courier disruptions, festivals or other events beyond our control.
5. Order Tracking
Once your order is dispatched, you will receive tracking details so you can follow your shipment. You can also view your orders in your account.
6. Delivery Address
Please make sure your delivery address and phone number are complete and correct. Address changes are possible only before dispatch; contact us as soon as possible if you need to make one.
7. Undelivered or Returned Orders
If an order is returned to us by the courier because the address was incorrect or incomplete, the recipient could not be reached, or the delivery was refused, we will refund the product amount to your original payment method, excluding shipping charges, once the order is received back at our warehouse.
8. Damaged in Transit
If the outer package looks damaged when it arrives, please take photos before opening it. If your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photos of the damaged product and its packaging, and we will refund or replace the damaged item at no extra cost. See our Returns & Refunds Policy for details.
9. Contact Us
For questions about your shipment, email info@melitegroup.com or call +91 63663 90251 (Mon–Sat, 9am–6pm), or use our contact form.
