Returns & Refunds

Last updated: 29 October 2026

This policy explains how cancellations, returns and refunds work for orders placed on melitegroup.com, operated by Murugan Trading & Logistics ("we", "us", "our", or "Melite"). It forms part of our Terms & Conditions.

1. Our Policy at a Glance

• Cancellation: available only before your order is dispatched.
• Returns: not accepted once an order has been dispatched.
• Damaged in transit: report within 48 hours of delivery for a refund or replacement.
• Refunds: credited to your original payment method within 5–7 business days.

2. Cancelling an Order

You can cancel an order only before it is dispatched. Orders are usually dispatched within 24–48 hours, so please contact us as soon as possible with your order number. Once the cancellation is confirmed, the full amount paid, including shipping, will be refunded to your original payment method within 5–7 business days.

Orders cannot be cancelled once they have been dispatched.

3. No Returns After Dispatch

Our bamboo salt is a food product. To protect food safety and hygiene, we do not accept returns or exchanges once an order has been dispatched. This includes change of mind, ordering the wrong roast or pack size, taste preference, and natural batch-to-batch variation in colour, crystal size or aroma.

4. Damaged in Transit

If your order arrives damaged, we will make it right. To report damage:

• Contact us within 48 hours of delivery with your order number.
• Share clear photos of the damaged product, the packaging, and the shipping label.
• Please keep the product and packaging until your claim is resolved, as we may ask for more details.

If the outer package looks damaged when it arrives, please take photos before opening it. Once your claim is verified, we will refund the amount paid for the damaged item or send a replacement at no extra cost, whichever you prefer. Claims reported after 48 hours of delivery may not be eligible.

5. Orders Cancelled by Us

If we have to cancel your order, for example because a product is out of stock or was listed with an incorrect price, we will notify you and refund the full amount paid to your original payment method.

6. Refund Method & Timelines

All refunds are made to your original payment method (UPI, card or net banking). Once a refund is approved, it is processed within 5–7 business days; your bank may take a few additional days to show it in your account. As all orders are prepaid, we do not issue refunds in cash.

Shipping charges are non-refundable, except for orders cancelled before dispatch, orders cancelled by us, and orders damaged in transit.

7. Contact Us

To cancel an order or report damage, please reach our support team:

• Email Address: info@melitegroup.com
• Phone Number: +91 63663 90251
• Contact Form: melitegroup.com/contact

If you are not satisfied with how your request was handled, you can contact our Grievance Officer; see section 19 of our Terms & Conditions.